ECB Frequently ASKED QUESTIONS
HAVE AN ECB QUESTION YOU NEED ANSWERED? WELL WAIT NO MORE! THE FAQ SECTION IS HERE!
How do I help my EP if they’re having issues?
Have them follow the complaint procedure. First contact their OP Taker (the company/NGO they work for) about the issue.
My EP doesn’t have a job/JD isn’t what was on the opportunity portal
Suggest that the EP talks to the opportunity provider to see if they can do the job that was listed on the opportunity portal. Next have them contact HE.
My EP didn’t get the meals they were promised
Review the EPs opportunity on the portal and ensure that it explicitly says they will receive meals. If it does go to complaint procedure!
MY EP has issues with their accommodation
Ensure that it is an ACTUAL issue. Evaluate if the EP is just having culture shock or if expectations were set correctly. If the EP truly is having accommodation issues then go to complaint procedure!
How do I fill out the new audits?
CHECK OUT OUR AUDIT PAGE!
What counts as proof on the audits?
See the detailed compendium changes!
How do I get my EP a refund?
How does an ECB case work?
Look at our detailed ECB case flow page!